Ramon Trotman
EXECUTIVE FOCUS
SERVICE TRANSFORMATION
Service operations
His experience includes building service models for corporate and retail teams where reliability and the human experience both matter. That work has brought clearer ownership, stronger support operations, and an ITIL-aligned approach that improved service-level performance from 82% to 96%.
CYBERSECURITY & INFRASTRUCTURE
Security and resilience
He leads security and infrastructure across a distributed business with more than 180 retail locations. His work spans Zero Trust architecture, Zscaler ZTNA, managed detection and response, and a more mature Mimecast email-security program.
PRACTICAL AI ADOPTION
AI enablement
He built out the company's Claude and ChatGPT tenants for multiple users, including access to organization-level skills and projects. That hands-on platform work is grounded in a practical understanding of cloud, identity, and enterprise operations.
LEADERSHIP APPROACH
Service, resilience, and people
His leadership combines urgency, mentorship, and a solutions-driven mindset. He makes complex technology work easier to understand and easier to use.
His path runs from corporate infrastructure at Citigroup through retail technology and service leadership at Fendi North America to security, infrastructure, and practical AI at J.McLaughlin.
CAREER ANCHORS
Citigroup · Fendi North America · J.McLaughlin
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